Work History
| Comcast HIS Plymouth, MI Technical Support Representative - 8/2002 to 6/2003 Technical Support Representative I was responsible for responding to customer technical problems and outages. I did troubleshoots and repairs service problems for all broadband services. I was trained and applies troubleshooting procedures and repair skills for another product line. I also used necessary test equipment to troubleshoot and repair service problems including customer premise equipment in multiple configurations for both residential and commercial customers GM Tech Center Warren, MI (Internship with EDS/Focus: HOPE) Network Monitoring Support - 12/01 to 04/02 Monitoring Software Used: · HP Overview · Cisco 2000 works · Tivoli Netview Performed all on Solaris Desktops using Telnet and Show Commands to verify and acknowledge problems. . Summit Underwriting Madison Heights, MI Network Administrator/PC Technician – 10/98 to 1/01 Network Administrator I have managed all facets of information technology for this 55-person auto insurance firm as a PC Technician, network administrator / Analyst and help desk person. Provided support and planning for critical requirements including: … Network Administration … Computer Builds … Software Loads … Product Testing … Telephony … End-User Support & Training … Vendor Relations … Web Development Critical contributions included: · Networking: Migrated Novell 4.11 to NT Server 2000 Pro Domain with over 65 computers. Administrated primary and back-up domain controllers, file servers, print servers, and Domino e-mail server. Introduced shared T1 connections other business partner and remote administration. Client-Link Atlanta, GA Assistant LAN Administrator - 1/98 to 9/98 Jr. LAN Administrator LAN and Software support for 100 users. · Disc imaging builds for testing software. · Learned to setup Windows 2000 active directory services · NT 4.0 Server setup and maintenance. Systems & Methods Atlanta, GA PC Technician for Dept of Children Services & Sheriff Dept - 2/96 to 12/97 PC Technician for Dept of Children Services Assist employees with answering general usage and application questions and solved software crashed related issues. · Monitoring server systems including the tape back-up system for mug shot database and recovery. · Troubleshooting - printing problems, file problems and software application problems. · I covered the complete state of Georgia for Children Services and Sheriffs Dept, which I used GPS to cut down on driving time to 60%. |