My Resume Web Page

A self-starter with admirable problem-solving skills and a strong orientation in customer service/satisfaction and technical support. I have experience in analyzing issues and concerns and implementing systems to increase customer satisfaction, quality, and efficiency. Good quality communication and interpersonal skills, and the proven ability to communicate effectively with executives, management, customers and staff. I possess contagious enthusiasm toward the achievement of organizational objectives. Exhibits an honest work ethic with ability to excel in fast-paced, time-sensitive environment.

• Performs basic computer hardware and software installations.

• Perform remedial repair and preventive maintenance.

• Perform hardware installation, de-installation, and move, add and changes.

• Provide user data and application recovery.

• Knowledge of Peregrine's "Service Center" application suite

• Used Peregrine Service Center 6 software to track SLA’s, documents, and resolving calls. Prepared detailed documentation of new issues and shared solutions with colleagues.

• Customize desktop hardware to meet user specifications and site standards.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.

• Use the DMS (Desktop Management Services) tools and methodologies to load copy and customize operating system configurations.